Privacy policy

Effective Date: May 7, 2026

G&K Furniture LLC DBA District Couches (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, make a purchase, submit a form, schedule an appointment, or communicate with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:
Name, email address, phone number, billing address, shipping address, mailing address, and other contact details you provide to us.

Payment Information:
Payment card details, billing details, transaction details, payment confirmation, and related financial information needed to process purchases.

Account Information:
Username, password, account preferences, settings, and security information if you create an account.

Transaction Information:
Information related to the products you view, add to cart, purchase, return, exchange, or cancel, as well as your order history.

Communication Records:
SMS messages, emails, phone calls, customer service inquiries, appointment requests, order updates, delivery updates, and other communications sent to or received from us.

Device and Usage Data:
IP address, browser type, device information, network connection details, referral data, pages visited, actions taken on the site, and how you interact with our website and services.

SMS Consent Information:
Information submitted when you opt in to receive customer care SMS messages from us, including your phone number, consent status, opt-in source, and related communication preferences.

2. How We Collect Information

We may collect your information in the following ways:

- Directly from you when you place an order, submit a form, schedule an appointment, communicate with us, sign up for messages, or create an account
- Automatically through cookies, tracking technologies, and similar tools when you browse our website
- From service providers and technology platforms that help us operate our website, process orders, schedule appointments, and communicate with customers

3. How We Use Your Information

We use the information we collect to:

- Provide and manage our services
- Process payments and fulfill orders
- Communicate with you regarding orders, deliveries, appointments, customer service, and service requests
- Respond to customer inquiries
- Coordinate showroom appointments
- Provide order and delivery updates
- Personalize your experience
- Improve our website, products, and services
- Detect fraud, maintain security, and protect our business
- Comply with legal and regulatory obligations

4. SMS Communications

If you opt in to receive SMS messages from G&K Furniture LLC DBA District Couches, you may receive customer care text messages related to your inquiry, showroom appointment, order, delivery, or service request.

Message types may include responses to customer inquiries, showroom appointment confirmations, appointment reminders, appointment coordination, order updates, delivery updates, and follow-ups related to services you requested.

Message frequency may vary depending on your interaction with us. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP. After you reply STOP, we may send a confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again through our website form.

For assistance, reply HELP or contact us at info@districtcouches.com or 240-604-4925.

Consent to receive SMS messages is not a condition of purchasing goods or services from us.

SMS Data Privacy:
G&K Furniture LLC DBA District Couches does not share mobile numbers, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

Mobile information and SMS consent data will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers only as necessary to support customer care communications, such as messaging delivery, customer service, appointment scheduling, order management, and technical support. These service providers are not permitted to use SMS opt-in data or consent for their own marketing or promotional purposes.

5. How We Share Information

We do not sell your personal information.

We may share limited personal information with trusted service providers who help us operate our business, including website hosting, payment processing, order fulfillment, delivery coordination, appointment scheduling, customer support, analytics, and communication tools.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, property, and safety of G&K Furniture LLC DBA District Couches, our customers, or others.

SMS opt-in data, SMS consent, and mobile numbers are not shared with third parties or affiliates for marketing or promotional purposes.

6. Relationship with Shopify

Our website and store are powered by Shopify. Shopify may collect and process personal information when you visit, use, or make a purchase through our website in order to provide and improve the services made available to you and to us.

Information you submit through our website may be transmitted to Shopify and service providers that assist with website operations, payment processing, hosting, analytics, order fulfillment, and customer support.

SMS opt-in data and SMS consent are not shared with Shopify, third parties, or affiliates for their own marketing or promotional purposes.

To learn more about how Shopify uses personal information, please review Shopify’s consumer privacy policy and privacy tools.

7. Cookies and Tracking Technologies

We may use cookies, tracking pixels, and similar technologies to improve your browsing experience, analyze site traffic, understand user behavior, and support our website and advertising efforts.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

8. Data Security

We implement reasonable technical and organizational measures to help protect your personal information against unauthorized access, use, loss, misuse, or disclosure.

However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain your account, complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights and Choices

Depending on where you live, you may have the right to:

- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information
- Request a copy of your personal information
- Opt out of certain communications
- Opt out of the sale or sharing of personal information where applicable

You may opt out of SMS messages at any time by replying STOP.

To exercise your rights, please contact us at info@districtcouches.com.

11. Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

12. Third-Party Links

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices, content, or policies of those third parties.

13. International Transfers

Your information may be transferred to, stored in, and processed in countries other than the one in which you reside. Where required by law, we use appropriate safeguards for such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or operational needs. Any updates will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

G&K Furniture LLC DBA District Couches
Email: info@districtcouches.com
Phone: 240-604-4925
Address: 8658 Old Ardmore Road, Hyattsville, MD 20785
Website: https://www.districtcouches.com